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Allow the customer to review the agreement. When the digits have been confirmed, click Continue Install. This will be the same payment method that they signed up for service with and cannot be changed until after the service is set up. Have the customer confirm the last four digits of the payment method. The New customer account setup screen appears. Do not restart provisioning.Ĭlick Continue to continue the Provisioning Process. If any red values appear, repair the installation until all values appear green.Ĭlick Run QOI to have the system recheck the Quality of Install. This Quality of Install test can take up to one minute. The Quality of Install (QOI) page displays. If it is not correct select No and update it. Wrong Partner: The Installer ID exists in the database as certified, but it is not associated with the partner that issued the installation order.Īfter the customer information and Installer ID are verified, the system will ask to verify the customer’s contact email account.Expired: You did not complete recertification and the ID Expiration Date is past.Non-existent: The ID does not exist in the database.Note: The provisioning system will verify the Installer ID. You may have more than one Installer ID and you must use the correct ID for each Partner Installation. Each Viasat Partner requires you to use a certified Installer ID associated with your installations. If it is incorrect click Cancel and re-enter the correct Customer Code.Įnter the Installer ID in the Installer ID field. On the Customer Confirmation page validate the Customer name and address. This code is found on the work order.Ĭonfirm that the Modem MAC address matches the MAC address on the modem.Ĭlick Next Step to display the next page. On this page, enter the Customer Code in the Customer Code field. The Provisioning System then displays the Welcome to Service Activation page. When the computer browser opens, the Gateway Network automatically directs the browser to the Provisioning Network. From here, click the Modem menu and select Activate. If you are installing a SurfBeam 2 or 2+ navigate to any webpage and you will be automatically redirected to the provisioning process.įor a Viasat Gateway, the Modem/IFL Cable status screen will appear. If you are installing a Viasat Gateway open a web browser and navigate to 192.168.100.1. This process applies for all Viasat gateways and modems:Īfter pointing and peaking is completed and the software has been downloaded, the modem will reboot.

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